TRANSBOX – Translate from your Inbox!
Support your International Customers in their Native Language
using our unique email translation platform

One Hour Translation developed the ultimate solution for providing email support to customers who don't correspond in English.

For example providing native language support for Spanish customers:

• Support gets an email in Spanish, they send the email to
  Spanish2English@OneHourTranslation.com
  The email is translated by native speaking translator and sent back to Support.


• Support answers the email in English and sends it to:
  English2Spanish@OneHourTranslation.com
  The email will be translated back to Spanish.


• The translation can be sent back DIRECTLY to the Customer with CC or BCC to Support, by inserting the following in the email:
  [[TO: email@customer.com]] [[CC or BCC: support@your-company.com]]


• To translate only the beginning of the email, e.g. in case where there is a long thread, insert [[STOP]] at the bottom of the part you want to translate


• The Customer sees an email coming from support@your-company.com in her NATIVE LANGUAGE.

Bottom line, the Customer sent the email in her native language but Support staff read the email in English, replied in English and the Customer got the reply from Support in her native language.

For short emails the whole cycle takes 2-3 hours and it is completely transparent.

For a list of supported language pairs please go to the Email translation supported languages

Make sure you send the emails from the same email account you registered with.

Please note that currently translation of attachments is NOT supported.

Please Contact Us with any question or suggestion you may have.